Terms of service

OVERVIEW

Welcome to Step Lightly Collection (“we”, “us”, “our”). This online store and website (the “Services”) is operated by Kevin Griffiths, trading as Step Lightly Collection.

These Terms of Service (“Terms”), together with any policies referenced on our site (including our Privacy Policy, Shipping Policy, and Return & Refund Policy), set out your rights and responsibilities when you use the Services or purchase from us.

By visiting our website and/or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1) BUSINESS IDENTITY & CONTACT

Trading name: Step Lightly Collection
Operator: Kevin Griffiths (trading as Step Lightly Collection)
Address: 8 Cnoc Bothar, Claremorris, Co. Mayo. F12 E7D0, Ireland
Email: support@steplightly.co.uk
VAT number: IE3232046U

2) ELIGIBILITY

To use the Services, you must be at least the age of majority in your country of residence and capable of forming a legally binding contract.

3) PRODUCTS & INFORMATION

We aim to ensure that product descriptions, images, and pricing on our website are accurate. However:

Colours and appearance may vary depending on your device and screen settings.
We may update product information, pricing, and availability at any time.

4) ORDERS & CONTRACT FORMATION

When you place an order, you are making an offer to purchase. A contract is formed only when we accept your order and send an order confirmation.

We reserve the right to refuse or cancel an order (for example, due to suspected fraud, pricing errors, stock issues, or delivery restrictions). If we cancel after payment is taken, we will refund you.

5) PRICES, PAYMENTS & TAXES

Prices are shown on our website at the time you place your order. Delivery charges (if applicable) will be shown at checkout.

If you are ordering from outside Ireland, taxes, duties, or import charges may apply depending on your location and the shipping method used. For UK orders, please see our Shipping Policy for details on delivery terms and any applicable charges.

6) DELIVERY

Delivery times are estimates and are not guaranteed. Risk passes to you when the goods are delivered to the address you provided (or as otherwise required by applicable consumer law).

For delivery destinations, estimated delivery times, shipping costs, and tracking information, please see our Shipping Policy.

7) RETURNS, REFUNDS & CANCELLATIONS

Returns and refunds are governed by our Return & Refund Policy.

If you are a consumer in the UK or EU/EEA, you may have statutory rights, including cancellation rights for distance sales (subject to conditions and exceptions). Nothing in these Terms limits your statutory consumer rights.

8) INTELLECTUAL PROPERTY

All content on this website (including text, images, logos, graphics, and design) is owned by or licensed to the operator of Step Lightly Collection and is protected by applicable intellectual property laws.

You may view and use the website for your personal, non-commercial use only. You must not copy, reproduce, distribute, or exploit any content without prior written permission.

9) ACCEPTABLE USE

You agree not to:

misuse the website or attempt to gain unauthorised access to any part of it;
interfere with the security or performance of the Services;
use the Services for unlawful purposes;
submit false or misleading information.

We may suspend or terminate access to the Services if we reasonably believe you have breached these Terms.

10) THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third parties. Accessing third-party sites is at your own risk.

11) LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

Subject to the above, we are not liable for:

indirect or consequential losses;
losses caused by events outside our reasonable control;
business losses (including loss of profit, revenue, or data) where you are not purchasing as a consumer.

12) CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will always be available on this page. Changes apply from the date they are posted.

13) GOVERNING LAW & JURISDICTION

These Terms and any disputes arising from them are governed by the laws of Ireland.

If you are a consumer, you may also have the right to bring proceedings in your country of residence under applicable consumer protection laws. Otherwise, the courts of Ireland will have jurisdiction.