Shipping policy
Shipping destinations
We currently ship to:
- Ireland
- United Kingdom (UK)
- European Union
Order processing time
Orders are processed and dispatched within [3-10 business days] (excluding weekends and public holidays). During busy periods (e.g., sales, Black Friday, Christmas), dispatch may take a little longer.
Delivery times (estimated)
Delivery times are estimates and start from the day your order is dispatched:
- Ireland: 3 to 10 days
- United Kingdom (UK): [5-10 business days]
- European Union [5-10 business days]
Shipping costs
Shipping costs are calculated at checkout and shown before you complete payment:
- Ireland: €9 flat rate
- United Kingdom (UK): €13
- European Union €18
Tracking
Where available, we provide tracking details by email once your order has been dispatched.
United Kingdom (UK) orders — no extra charges on delivery (DDP)
We ship UK orders DDP (Delivered Duty Paid). This means we cover duties and import taxes, and you should not be charged any additional customs fees on delivery.
Delivery issues
If your order is delayed, missing, or arrives damaged, please contact us as soon as possible and include your order number so we can help quickly.
Contact
For returns and refunds, please see our Return & Refund Policy:
https://steplightly.co.uk/policies/refund-policy